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Return Policy


Here at, customer satisfaction is at the top of our list. We ensure you get not only shopping convenience but also extraordinary experience. If you encountered problems with your purchased item, contact us immediately by sending us an e-mail to or inform us via Live Chat within 24 hours right after you receive your purchased item/s. To file for returns, simply indicate important information such as Purchase Order Number, valid reason for return, and contact details. Our friendly and knowledgeable customer representative will attend to you shortly after.

On Perishable Items:

We don’t accept return or provide refunds for perishable items. We make sure that all these items are in good quality and condition. In case you will encounter problems on these items, please email us or contact us through our customer support hotline within 24 hours for us to attend to it immediately.

On Non-Perishable Items

We give full refund for the items you wish to return provided the following requirements and conditions below must be present:

     • Items must be returned in its original and complete packaging and accessories.
     • For Gadgets or Electronic items (cellphones, tablets, laptops, software, video game consoles), kindly check the manufacturer's warranty guidelines that come along with your device. However, you may report to us any damages or discrepancies from the original package tha you have received. Shoes, clothing and related products must be unworn.
     • Proof of purchase  must be attached to the items /products to be returned.
     • Changes and tampering of products or items will not be accepted. 
     • Bayanmall shall only accept the return of items if damage is not a result of improper handling/use or product and/or owner's negligence. 
     • Discrepancies or damage to product / items must be reported immediately within 24 hours from receipt of item/product. 
     • Defective non-electronic products must be returned to BayanMall within seven (7) days from date of product or item's receipt. 

BayanMall will send you instructions on how to return the items once we get your notice via email or live chat.

Note: All returned items NOT accompanied by a paper copy of our "Return & Exchange Policy" signed by the recipient will  automatically be declined and sent back.


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